Customer Care
Hair Help

Problem and Solution Guide

Dry, brittle hair that is prone to breakage


Hair type - Relaxed Hair

First and foremost, eliminate heat. Your hairs moisture will easily be absorbed from your strands by direct heat. If you must use heat, rollerset or use your blow dryer on low and move it around instead of holding it in place and concentrating the heat on that spot. Allow your hair to airdry at least 80% before hitting your roots with the blowdryer. If you must use a flat iron, use it on a low setting.

For the first month

Use a reconstructor once a week. Follow with a moisturizing deep conditioner Apply a leave in conditioner Air dry and style. Twice a week, apply a moisturizer to your hair. Follow the directions on the product labels ladies.

Second Month

Reduce the Use of a reconstructor to twice a month Instead opt for a moderate protein conditioner weekly.

You shouldn't use a protein more than once a week. If you must wash more than once a week, use a moisturizing conditioner with the absence of shampoo for you in-between washes.

Hair Type - Natural Hair

Natural hair needs tender loving care. The curl pattern will cause strands to tangle by wrapping around each other. Lots of moisture is needed. We recommend limiting the use of shampoos, deep conditioning regularly with a moisturizing conditioner and limiting heat.


Flaky, dry scalp

All skin cells shed, and the skin cells of the scalp are no exception. But sometimes so many scalp skin cells are shed that they become noticeable as tiny white flakes in your hair and on your shoulders. If you have a dry, flaky scalp it could simply be caused by the dryness of the winter months.

In this case a simple pre-shampoo treatment or hot oil treatment will suffice.

In some cases, scalp flaking can be due to another condition. Dandruff makes skin cells flake off, but they are usually oily rather than dry. If heavy dandruff is accompanied by intense scalp itching, the problem may be a form of eczema called seborrheic dermatitis, which causes irritated skin to become red and inflamed. Scalp psoriasis also causes flaking, but the scalp is typically itchy and irritated and the flakes, or scales are silvery.


Use a gentle shampoo on your scalp. Do not use it more than once a week. Your goal is to cleanse your scalp while balancing the sebum.

Too much heat on the scalp can irritate it and dry it out, making it even flakier so cut down on direct heat to the scalp. When you wash your hair, use warm to lukewarm water.

Scalp massages can help. This increases blood flow to the scalp. It also helps clear any blocked pores, and that can release the scalp's natural oil.

A little of the correct blend of essential oils can help. Apply once or twice a week to scalp. Massage gently.

Cut out chemical services. Relaxes can strip your scalp of its natural oils or even cause permanent damage.


Hair that is prone to knots and tangles

Whether you're relaxed or natural, you may have experienced tangling in the past. For those of us who don't comb our hair often, this can be worsened by shedding hair that has become trapped. For those with very fine hair, you may find that your hair tangles a lot more.


Before you shampoo, do a pre-shampoo treatment. This will help the hair to soften up and block the shampoo from drying out your hair by stripping the oils.

Shampoo with a gentle shampoo.

It may be wise to divide your hair in 4 sections and shampoo section by section, never allowing the hair to be open all at once.

Under no circumstance should you vigorously scrub you scalp or lather your hair. Instead, apply shampoo to the scalp, gently massage then rinse. Unless you have tons of gunk in your hair, it will be just enough to cleanse your stands without causing it to knot.

Follow up with your conditioner. At this point you should still have your hair in 4 sections.

Detangle hair under running water with a wide tooth comb, section by section.

Use a detangler to help separate the strands for easy comb-ability.


Thinning temples

First you need to determine if your temples are thinning from heredity hair loss or if you practice bad hair care.


If you are touching up your hairline often with relaxers, that may be the cause of your thinning hair. Stop. Plain and simple. If you must relax, relax your hairline last.

Try massaging scalp pleasing oils onto that affected area, twice a week until your hairline has been restored.


Excessive shedding

So you're losing hair. It is cause for alarm. First determine that you're shedding and not experiencing breakage. Hold up a strand of hair to the light. Do you see a little white bulb on one end? If no, it's breakage, if yes, you just shed a strand of hair. See our detailed article on hair loss.


Garlic has been known to help with shedding. Try our Scalp spritz which contains garlic. Use daily.


Hair that won't hold moisture

Is your hair feeling straw like? Does it dry very quickly? If the answer to these questions are yes, then it's possible the ph balance of your hair may be off.


First, you may need to clarify. Hair that is laden down with products and heavy silicones may block moisture from absorbing into the strands.

Dilute 1 teaspoon of baking soda into 2 oz of shampoo. Apply to hair, wait 2 minutes, rinse.

You may also need to adjust the ph balance to your hair. You can do so by mixing 1 parts apple cider vinegar to 5 parts water. Use it as a rinse. If you have very fine hair, this can cause your hair to tangle so do it in parts and be cautious.

Deep condition with a moisturizing deep conditioner.

Limit heat

Adopt more conditioner washes into your regimen.

Use a moisturize daily. Look for products containing hydrolyzed oats, silk amino acids/silk peptides, aloe vera, honey or even glycerin. These are all ingredients that attract or bind moisture to your hair.

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