To make things a little easier for you, you may find the answer to your frequently asked questions on this page. If you need further assistance, please feel free contact us at firstname.lastname@example.org.
What is the shelf life of your products?
Being that the products are 90% - 100% natural, the shelf life varies depending on the product.
As we use only the finest natural ingredients known to us and minimal preservatives in our fresh, original preparations, we offer the following guidelines to help maintain the freshness and efficacy of our goodies for as long as possible:
We recommend that hair conditioners should be used within nine months of purchase. Oils and Butter should be used within six months from purchase date. Shampoos generally have a shelf-life of one year or more from date of purchase. In general, it is a good idea to refrigerate products to extend shelf life. Products that have a high content of Natural ingredients will expire quickly so please try to use them up.
If you open a product and it doesn't smell right or is starting to mold, please DO NOT use it. Dispose of it immediately. Shescentit and will not be responsible for damages or injuries that may result from usage. By purchasing our products and checking the I agree to terms and conditions box you are agreeing to the terms on this page. This is legally binding.
We recommend use of sterile disposable, plastic spoons rather than fingers - to remove the product form the jar in order to decrease the potential introduction of bacteria from the fingertips into the product.
Post-Usage Please be sure to close lids tightly on all jars and to remove any residue from the spouts on bottles before each use. Bottle tops should be fully closed when storing product or between applications.
We want you to enjoy and benefit to the utmost from your products. If you should ever have any questions about product or their use, please do not hesitate to contact us at any time. It is always our great pleasure and honor to serve you however we can.
Why is my product a different color/scent from the last time I ordered?
Due to the fact that we use the purest natural and unrefined ingredients, the color of our products *may* differ slightly in color and fragrance from time to time. This does not mean that the quality is different.
What is your refund policy?
Refunds on products only if they are received damaged. You should contact us within 7 days of receipt of product. Simply write return to sender on the package and mail it back to us. We'll have a replacement sent to you in a timely manner.
How can I pay for my order?
You can pay using Paypal or your credit card over a secure SSL. We do not accept C.O.Ds, checks or money orders.
How soon will my order be shipped?
Please allow 5-10 business days for your orders to be shipped. Because products are made fresh, in small batches, there can be a delay if products are back ordered.
Delivery time will depend on destination.
Please note that selecting priority shipping does not mean that your order will be filled any faster. It only means that the time it takes from the time it is shipped to the time you receive it is expedited.
What are my shipping cost?
Shipping cost is calculated by the shopping cart at the time you place your order.
We currently ship via USPS.
Why only USPS?
Because they are reliable, fast and won't drop your packages outside your door for someone to steal them.
What if my package is lost, rerouted or stolen?
We strongly suggest that you purchase shipping insurance to protect yourself from lost or rerouted packages. Shescentit.com will not be responsible for lost or stolen packages therefore no refunds will be issued.
The option to purchase insurance will be available upon checkout.
Do you offer free samples?
Currently we do not offer free samples by request. It's impossible to supply free samples to everyone who request them. However, sample packs are available for purchase. From time to time, you the customer may receive free samples with your purchase.